Narrows error and fraud protection for linked external-account transactions (Oct 19)
Bank of America's new Online Banking Service Agreement takes effect October 19, 2026, replacing the August 27, 2026 version. The prior text gave customers 90 days to report errors or unauthorized activity "if the problem or error relates to a transfer from an account maintained at another financial institution." The new text keeps that 90-day window only for Bill Pay payments funded from an outside account to an outside, third-party payee. It adds: "Except for transfers initiated through the Bill Pay Service that are funded from an account maintained at another financial institution ('External Account')… Bank of America is not responsible for investigating or resolving errors or other disputes for electronic transactions that appear on your External Account statement." A related line says the unauthorized-transaction protections in Section 8.B "apply only to accounts maintained with Bank of America," with the same Bill Pay exception. Paying a BofA card or loan from a linked Chase or credit-union account now means taking most disputes to that other bank.