Thread · 8 changes
Companies passing responsibility to someone else.
A quieter kind of change: the company stops promising to fix things. Disputes go to another bank, broken purchases go to the developer, support becomes "a courtesy," or the business gets to decide the only way you're allowed to say stop.
None of these raise a price. All of them make it harder to get something put right.
From Nov 25, a company can name the only way you're allowed to stop its robocalls and texts, and replying STOP to one kind of alert may not stop the others.
Shein's new terms say helping with problems caused by carriers, banks or marketplace sellers is "a courtesy," not an obligation.
From Nov 17, Google Play's terms tell you to report broken purchases to the developer instead of Google, and drop "defective" content as a refund example.
Proton used to promise warnings before deleting inactive free accounts. Now the warnings are "a mere courtesy" it will "aim" to send.
If a foreign country says duties weren't paid on your package, USPS can now bill you for them, even if you dispute it or the package is lost, with 6% interest.
Proton can now change, suspend or shut down any service or feature, with or without notice. It says it will try to warn you but isn't obliged to.
DOT's rule letting airlines stop counting ten kinds of disruptions as their fault now starts Feb 1, 2027, so holiday flights stay under the old categories.
If you pay a Bank of America card or loan from an account at another bank, BofA no longer investigates most errors or fraud on those payments. The other bank has to.
Who has quietly taken away your day in court.
Pinterest · Roblox · Evernote · Oura · DoorDash · Robinhood3 changesWho trains on what you write, and who just promised not to.
Todoist · Evernote · Google3 changesWhen your data starts paying for someone else's ads.
Pinterest · Verizon · Google5 changesServices that are ending, and the data that disappears with them.
Fitbit · IPL · IKEA · Proton10 changesPrice rises, new fees, and the rules for leaving.
USPS · Shopify · Rocket Money · GitHub · Robinhood · Cloudflare · Verizon ·…4 changesNew terms you have to accept to keep using something you already paid for.
Fitbit · Pinterest · Roblox · Oura14 changesSmall edits to plans and pricing pages.
Audible · Airbnb · Figma · Shopify · Squarespace · Slack · Spotify · Wix