New Oct 21 terms call customer support "a courtesy," not an obligation, when carriers, banks or sellers are at fault
Shein's new terms say helping with problems caused by carriers, banks or marketplace sellers is "a courtesy," not an obligation.
Service history · Terms
Shein terms changes (history)
QuietlyChanged checks Shein's public terms pages every day and records what changes, in plain English.
October 21tracked since
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Oct 21last change
Latest change, word for word
Read it →inserted: Unless a SHEIN policy expressly states otherwise, any such assistance is a courtesy and does not create a contractual obligation for SHEIN to resolve issues caused by carriers, banks, payment processors, Third-Party Sellers, or other third parties.
Changelog
1 changePages we monitor
- Termshttps://m.shein.com/us/Terms-and-Conditions-a-399.htmllast changed Oct 21, 2026