Shein: New Oct 21 terms call customer support "a courtesy," not an obligation, when carriers, banks or sellers are at fault
Shein's new terms say helping with problems caused by carriers, banks or marketplace sellers is "a courtesy," not an obligation.
Who it affects: Anyone who shops on Shein's U.S. website or app, especially buyers of items sold by Third-Party Sellers on Shein's marketplace and anyone dealing with a lost package or a payment problem