Slack: Slack drops "24/7 support" from its plan table; the free support tier now targets a 2-business-day reply
Slack's pricing page no longer lists 24/7 support with a 4-hour first response. The free Standard Success Plan targets a 2-business-day case reply; faster help is a paid add-on.
Who it affects: Teams on paid Slack plans (Pro, Business+, Enterprise) who depend on Slack's customer support, especially admins who counted on 24/7 help with a 4-hour first response.