Service history · Terms
QuietlyChanged checks AT&T's public terms pages every day and records what changes, in plain English.
From Nov 1, you must send a notice and wait 60 days before taking AT&T to small claims court
When do AT&T's new terms take effect?
November 1, 2026, for existing customers who keep using or paying for AT&T service. If you got or changed an AT&T product on or after September 1, 2026 and agreed to the new agreement, it already applies to you.
Can I still take AT&T to small claims court?
Yes, but not right away. The new agreement says "Any arbitration or small claims court proceeding cannot begin until after the Informal Resolution Period has ended." You first send a signed Notice of Dispute and give AT&T 60 days (longer if a settlement call is requested). Before, that wait applied only to arbitration.
Can I reject AT&T's arbitration changes?
Only within 30 days of the first notice of the change, by U.S. Mail to Legal Department – Revised Arbitration Opt-Out, AT&T, 208 S. Akard, Office #2900.13, Dallas, Texas 75202, with your name, address, phone, account number and a signed statement. Rejecting keeps the prior arbitration terms; it doesn't remove arbitration. Customers who got the mid-September email are likely past the window.
Who runs AT&T arbitrations now?
JAMS, under its Streamlined Arbitration Rules, replacing the American Arbitration Association. AT&T still pays the fees for claims of $75,000 or less that you start, if you followed the notice step.
From Nov 1, AT&T customers must send a dispute notice and wait 60 days before suing in small claims, and AT&T can make its settlement offer later in arbitration.