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PayPal: PayPal's "false information" rule now spells out what counts: identity, account or business, goods, transaction details

PayPal's ban on "false, inaccurate or misleading information" now names identity, account or business, goods or services, and transaction details.

The wording

User Agreement · Restricted ActivitiesFirst seen Nov 5 · From our snapshot diff
deleted: Provide false, inaccurate or misleading information; inserted: Provide false, inaccurate or misleading information regarding your identity, account or business, goods or services offered or purchased, transaction details, or other information related to your use of our services;
struck removed underlined added

What changed

PayPal edited one line in the Restricted Activities part of its User Agreement (paypal.com/us/legalhub/paypal/useragreement-full). The list of things you "must not" do used to include "Provide false, inaccurate or misleading information;". It now reads "Provide false, inaccurate or misleading information regarding your identity, account or business, goods or services offered or purchased, transaction details, or other information related to your use of our services;".

What it means: the rule is more specific, and it names sellers' goods and services and transaction details directly, but the closing phrase "other information related to your use of our services" keeps it broad. Restricted Activities is the section PayPal cites when it limits an account, holds funds or takes other actions, so the wording matters to sellers in particular.

We compared today's page with our November 3 snapshot (the Nov 4 check did not run). The rest of the Restricted Activities list was unchanged in this update.

Who it affects

Anyone with a PayPal account, especially sellers and business accounts that describe goods or share transaction details.

Source

Detected on the PayPal terms page: https://www.paypal.com/us/legalhub/paypal/useragreement-full. Always check the source; this summary is not legal or financial advice.

Full diff from our snapshots +1 / −1 lines
· · ·Act in a manner that is defamatory, trade libelous, threatening or harassing;Provide false, inaccurate or misleading information;Provide false, inaccurate or misleading information regarding your identity, account or business, goods or services offered or purchased, transaction details, or other information related to your use of our services;Send or receive what we reasonably believe to be potentially fraudulent funds;

Provenance: detected in our Nov 5 snapshot of the PayPal terms page, compared against Nov 3.

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Keep reading

Full PayPal change history · All terms of service changes · Report for November 5, 2026 · All reports